Tag: community management

In business, everything has to be accounted for, and this is especially true in larger organizations where budgets need to be approved and presentations...

While much of the community manager's role is performed online, social media networking efforts can be greatly enhanced with a little real-life interaction. You...

One of the risks that a community manager is often called upon to manage is that of negative comments. Unlike forums, which can be...

On the social web, issues are often raised before the company in question is even aware of there being a problem. In cases such...

Although lots of businesses and organizations set up accounts on Twitter, Facebook, and Google+, what some of them don't realise is that it takes...

Although businesses have long understood the need to respond to the needs of their customers, the customer relationship paradigm has shifted dramatically in recent...