Industries
Industry-specific problems, the technologies that apply, prerequisites and risks.
Automotive
How carmakers and suppliers apply Microsoft technology to software-defined vehicle toolchains, safety-critical code, hybrid test environments and workplace AI, with the limits of the published evidence and the retired tools still listed on some pages.
5 technologies
Education
How schools and universities use Microsoft technology: Copilot for staff, age-gated Copilot Chat for students 13 and older, agent building in class, and campus operations data, under FERPA and the EU AI Act rules for education.
4 technologies
Energy and utilities
How power, oil and gas and mining companies use Microsoft technology: smart meter and operations data on Azure, Copilot for office and field staff, edge platforms and OSDU subsurface data, within NERC CIP and NIS2 limits.
5 technologies
Financial services
How banks and insurers use Microsoft technology: Copilot at scale under Microsoft 365 E7 governance, low-code agents for risk monitoring, document AI for claims and GitHub Copilot for legacy code, alongside DORA and EU AI Act duties.
5 technologies
Government and public sector
How public bodies use Microsoft technology: measured Copilot trials, data classification with Purview before AI, government and sovereign cloud options, and the CJIS and EU AI Act duties that apply.
4 technologies
Healthcare
How health systems use Microsoft technology: ambient clinical documentation with Dragon Copilot, Microsoft 365 Copilot for administrative work, FHIR-based health data services in Microsoft for Healthcare, and the HIPAA and medical-device limits that apply.
5 technologies
Life sciences
How pharma and biotech companies use Microsoft technology: governed reasoning agents over harmonized clinical data, analytics platforms on Azure, and GxP validation that remains the company's own responsibility.
3 technologies
Logistics and transportation
How freight brokers, carriers and shippers use Microsoft technology: email and order agents on Microsoft Foundry, transportation management in Dynamics 365 and connected fleet data, with NIS2 duties for transport operators.
5 technologies
Manufacturing
How manufacturers apply Microsoft technology: a governed data foundation in Fabric, factory edge platforms, agents and copilots for engineers and frontline staff, and security operations that protect design IP, with notes on when existing plant systems are enough.
5 technologies
Media and entertainment
How broadcasters, sports bodies and publishers use Microsoft technology: grounded assistants over owned archives, personalization that holds up at live-event peaks, and AI in production, within copyright and GDPR limits.
4 technologies
Nonprofits
How nonprofits use Microsoft technology: discounted Microsoft 365 and Azure grants, unified reporting in Fabric, low-code apps, Copilot for small teams, and the 2027 support change for Microsoft's nonprofit solutions.
5 technologies
Professional services
How consulting, audit and tax firms use Microsoft technology: Copilot rollouts to very large workforces, client data platforms on Fabric with outbound controls, and CRM agents that keep relationship records current.
4 technologies
Retail and consumer goods
How retailers and consumer goods companies use Microsoft technology: one collaboration base before Copilot, agents for store associates on Microsoft Foundry, governed data with Fabric and Purview, and PCI DSS duties that stay with the merchant.
6 technologies
Telecommunications
How telecom operators use Microsoft technology: Microsoft 365 Copilot for large multi-country workforces, AI customer care, security operations and hybrid operator infrastructure, with NIS2 duties and the gaps in published evidence.
5 technologies
Travel and hospitality
How airlines, cruise lines and travel firms use Microsoft technology: in-house customer service agents on Azure OpenAI, modernized booking and operations systems, and the payment card and biometric rules that apply.
5 technologies
What each industry page covers
There are 15 industry guides. Each one starts from the problems that teams in that sector work on, shows the use cases that address them and the Microsoft technologies involved, and links to documented customer cases where they exist. Prerequisites and risks are stated, so the page is useful before any technology is chosen.
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