Case studies
Documented implementations with their sources, deployment status and who reported each result.
Accenture (with Avanade, its joint venture with Microsoft)
ScalingAccenture: rolling out Microsoft 365 Copilot to about 743,000 people
89% (measured)
Professional services, Global (more than 120 countries)
Air India
In productionAir India: AI.g customer service agent on Azure OpenAI
about 40,000 (2026), up from an average of 30,000 (2024) (measured)
Travel and hospitality, India
ASM (ASM Front-End Manufacturing)
In productionASM: Security Copilot for faster threat investigations
around 337 hours per week (measured)
Manufacturing, Singapore; operations in Asia, Europe and North America
Banco Popular Dominicano
In productionBanco Popular Dominicano: AURA agents for operational risk
100% coverage (measured)
Financial services, Dominican Republic
Broward County Public Schools (BCPS)
In productionBroward County Public Schools: districtwide Microsoft 365 Copilot
6 to 7 hours per week (measured)
Education, United States (Broward County, Florida)
C.H. Robinson
In productionC.H. Robinson: AI agents for freight quotes, orders and tracking
from hours to an average of 32 seconds per quote (measured)
Logistics and transportation, United States (global operations)
Chow Tai Fook Jewellery Group
In productionChow Tai Fook: 400+ AI agents for jewelry retail staff
over 400 agents (measured)
Retail and consumer goods, Hong Kong (story dateline); store network across several markets
County of Kern
In productionCounty of Kern: protecting data with Purview before Copilot
over 13 million files (measured)
Government, United States (Kern County, California)
Direct pojišťovna (part of the Direct group)
In productionDirect pojišťovna: AI agents for windshield claims
15 minutes to about 2 minutes (87% less) (measured)
Financial services, Czechia
EY
ScalingEY: Dynamics 365 Sales with agents, and Copilot across the firm
85,000 in 18 months; goal 100,000 (measured)
Professional services, Global
Intermountain Health
ScalingIntermountain Health: Dragon Copilot for clinical notes
27% reduction (measured)
Healthcare, United States (headquartered in Salt Lake City, Utah)
KPMG
ScalingKPMG: rebuilding the Digital Gateway data layer on Microsoft Fabric
about 2 hours instead of about 16 (87% less) (measured)
Professional services, Global (138 countries and territories)
Lloyds Banking Group
ScalingLloyds Banking Group: Copilot and GitHub Copilot at scale
46 minutes per day (measured)
Financial services, United Kingdom
Make-A-Wish America (national office and chapters)
In productionMake-A-Wish America: unified data, Copilot and an IT help bot
roughly two-thirds of staff (measured)
Nonprofit, United States
NHS England, with the Department of Health and Social Care
ScalingNHS England: Microsoft 365 Copilot from trial to national rollout
43 minutes per day or more (measured)
Healthcare, United Kingdom (England)
Novo Nordisk A/S
ScalingNovo Nordisk: a governed reasoning agent on clinical trial data
50+ now, up from 5 to 10 (measured)
Life sciences, Denmark
PepsiCo
In productionPepsiCo: one collaboration platform as the base for Copilot
90% to 95% daily active use (measured)
Retail and consumer goods, United States (Microsoft's tag); operations in more than 200 countries
Premier League
In productionPremier League: an AI fan companion built on Microsoft Foundry
up approximately 20% (measured)
Media and entertainment, United Kingdom (global audience)
Stellantis
AnnouncedStellantis: five-year Microsoft deal for AI, cloud and Copilot
60% by 2029 (projected)
Automotive, Global (release datelined Amsterdam and Redmond)
The University of Manchester
ScalingThe University of Manchester: Copilot for all 65,000 students and staff
90% within 30 days (measured)
Education, United Kingdom
UK Government (Government Digital Service with 12 participating organizations)
PilotUK Government: a 20,000-license Microsoft 365 Copilot experiment
26 minutes per day (measured)
Government, United Kingdom
UK Power Networks
In productionUK Power Networks: Copilot from pilot to company-wide use
96% (measured)
Energy and utilities, United Kingdom (London, South East and East of England)
Vodafone Group
In productionVodafone: Microsoft 365 Copilot for most of its workforce
around 3 hours per week on average (measured)
Telecommunications, Multiple countries
Woven by Toyota, Inc.
PilotWoven by Toyota: AI agents that fix MISRA code violations
81.5% (measured)
Automotive, Japan
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