Tag: customer experience

According to statistics released by Qualtrics, 86% of customers will pay more for a better brand experience, while just 1% of consumers feel like...

Speed, convenience and affordability – these are the key benefits that have convinced consumers to make their purchases online. The latest data revealed by...

The ultimate goal of every business is to deliver a flawless customer experience, right?  After all, when we choose to hand over our hard-earned...

Social Business is everywhere. In 2012, we saw trends like Big Data, Cloud, Smart Mobility and even the rise of the next web, help...

Forbes recently stated that marketing’s new role is to manage and retain relationships. The organization’s new role is to focus on relationships and CRM...