Automation is set to change the way HR will work in the future. Let’s look at 6 key ways how this is will happen.
Use of AI for HR Functions: Is It The Need Of The Hour?
The primary aim of the HR department is to manage resources in an organization with a human touch. However, automation is taking over the workforce in every vertical, whether it is recruitment, onboarding employees, or for other functions. This is done by introducing artificial intelligence to manage high-volume tasks. The use of artificial intelligence has received mixed reviews. While it is beneficial for tasks such as candidate vetting, there are concerns that it might promote bias in the recruitment process. Nevertheless, AI has proved useful in cutting down costs and improving efficiency. The automation of these two functions would mean a digital transformation of the core functions of HR.
A recent Forrester survey stated that about 85% of customer interactions would be with software robots by the next five years. The survey also stated that 87% of CEOs are finding ways to expand the AI workforce to build AI bots. This survey is reassuring in terms of the importance of automating workforce collaboration through AI-enabled chatbots. But the question is, will this transformation aid in making Human Resources more human? AI tools such as chatbots are indeed beneficial in answering queries faster without any glitches. This will further help remove inefficiency and reduce the workload from HR in terms of resolving employee queries, scheduling, etc.
How Is AI Going To Alter The Way HR Works?
Artificial intelligence can improve workflow and enhance employee performance. It takes off a lot of burden from HR. With that, HR can now focus on other important development and strategic issues which cannot be automated. Let us take a look at some of the ways AI will assist and improve the functions of HR in all organizations.
1. Assist Recruitment
On a day-to-day basis, HR has to process, screen, and do background checks of resumes of all the candidates. AI-enabled tools can help with this crucial yet tedious process. It can perform the initial screening and do a complete background check of employees and their previous work experiences. By doing so, it helps to pick the right candidate.
2. Make HR more Productive
With AI, HR can automate repetitive tasks such as onboarding new employees, processing payroll, keeping track of employee attendance, etc. This gives HR more time to focus on improving productivity. It can be done by leveraging automation technologies (AI robots and HR Chatbots), restructuring staffing plans to suit the future workforce, and coming up with successful hiring practices.
3. Enhance Employee Experience
The bigger concern for most employers is not just recruiting the right talent but retaining them too. AI technology helps in improving the entire cycle of employee experience by creating a positive working experience. The organization can keep a check on employees and their productivity through a reliable screen monitoring software like Flowtrack. The software helps assess how employees are working and reduce workload where necessary. So, it works both ways and makes both the employers and their workforce happy.
4. Improve the Quality of Employee Training
Chatbots play a crucial role in training employees in sales, software, business, and soft skills. They segregate information and personalize content according to individual utility. Chatbot-enabled training modules are engaging, interactive, and are not restricted by time limitations. They are personalized and are distinct from the “one training fits for all” modules.
5. Transform Reviews and Assessments
Almost 58% of HR personnel feel that the review practice followed in every company is ineffective and outdated. Appraisal and self-evaluation feedback cycles don’t accurately assess the performance levels of employees. On the other hand, AI-enabled chatbots can provide instant feedback about employees and suggestions on performance and improvement. This along with an employee monitoring software like HRAPP can help assess employees effectively. Employees are also at their best because they are aware that they are constantly evaluated and their feedback implemented.
6. Resolve Reimbursement Policy Issues
When the organization is big, it becomes onerous for HR to manage the workforce, resolve issues and explain reimbursement policies to employees. Employees get frustrated when their issues take long to get resolved and it may result in attrition. This is not good for the company. Automation of these tasks will help HR compute expenses every month and take a huge burden off them.
AI Can Do Much More
AI is undergoing a remarkable transformation and continues to come up with quick and useful solutions to help strengthen HR to work more efficiently.
- There is increased competition for talent in the future. If processes are automated, HR can focus on altering strategies for talent management within the organization.
- The new generation is not much focused on reward packages or incentives around pension funds. With automation, HR can focus more on being more agile to handle and work with this pool of talent.
Of course, there is a concern that AI may duplicate biases as it can generate insights based on available data but cannot interpret them. Despite this shortcoming, it cannot be overlooked that the benefits of automation far outweigh the drawbacks. AI certainly is rapidly impacting HR in multiple ways. It can boost productivity and understand employee behavior patterns. AI is not just useful for HR, but it allows all departments within an organization to work in sync with each other. Many companies are already working towards investment in automation and the future looks promising.
Founder Dinis Guarda
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