The Hidden Cost of “We’ve Always Done It This Way” in Local Government

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James Vasselli on Why Municipalities Need to Know When Established Practices Have Become Liabilities

Every municipality has a way of doing things.

Some practices are written into ordinances. Others live in contracts, administrative procedures, or the institutional memory of employees who have served their communities for decades.

And some continue for one simple reason.

Nobody has questioned them.

There is value in experience. There is value in consistency. Local government depends on both. But there is a point where familiarity can create a false sense of security, particularly when a practice has outlived the circumstances that originally justified it.

For James Vasselli, an Illinois municipal attorney with more than two decades of experience advising local governments, that distinction matters. His work at Vasselli Law involves helping municipalities navigate the legal and operational decisions that shape how communities function.

Those decisions are not always dramatic. They do not necessarily involve major development proposals, contentious public hearings, or multimillion-dollar commitments.

Sometimes, the greatest exposure begins with an ordinance nobody has reviewed in years.

A contract template that keeps getting reused.

An approval process that everyone understands until the person responsible for it retires.

The problem may remain invisible for years. Then circumstances change, a disagreement arises, or a decision is challenged.

Suddenly, the way things have always been done becomes the very thing that needs explaining.

When Experience Becomes Assumption

Municipal government is built on continuity.

Elected officials change. Administrators retire. Department heads move on. Yet the essential work of government continues. Roads need maintenance. Permits need review. Contracts need approval. Residents expect services to function regardless of who occupies a particular office.

Established procedures make that continuity possible.

But continuity also creates an unusual challenge. A process can become so familiar that nobody remembers why it was adopted in the first place.

Perhaps a particular approval procedure was designed around a staffing structure that no longer exists. Maybe an ordinance addressed a problem that has since changed. A contract provision might have been appropriate when it was first drafted but no longer reflects the municipality’s current responsibilities.

None of these situations necessarily indicates poor judgment by the people who established the practice.

Circumstances evolve.

The responsibility of leadership is to recognize when the practice must evolve with them.

That requires a willingness to examine established procedures without treating every longstanding decision as a mistake. Experience should inform judgment, not replace it.

For municipalities, the distinction can determine whether institutional knowledge remains an asset or gradually becomes a source of unnecessary risk.

The Cost of an Unasked Question

Some of the most consequential municipal problems begin with relatively ordinary administrative decisions.

Consider a village that has relied on the same professional services agreement for years.

The document has become familiar. Staff members know its provisions. Renewals follow an established schedule. Because the relationship has worked, there seems little reason to revisit the language.

But the services may have expanded. Insurance requirements may have changed. Responsibilities that were once clearly divided may now overlap.

The agreement still looks familiar.

The obligations beneath it may be very different.

Similar issues can arise with municipal ordinances. A provision adopted years earlier may no longer align with current state law, local conditions, or the way a department actually operates.

That discrepancy matters because an ordinance is more than a historical record of what a community once intended. It is part of the legal framework through which the municipality exercises authority today.

The same principle applies to informal administrative practices.

A department may have developed an efficient method for handling routine approvals. Over time, that method became an accepted procedure, even if the underlying authority was never clearly documented.

As long as everyone agrees, the process may appear to work.

But what happens when an applicant challenges a decision? When a new administrator interprets the procedure differently? When residents ask why similar requests received different treatment?

Those questions expose the difference between a process that is familiar and one that is defensible.

A municipality should be able to explain who has authority, what standards apply, how decisions are documented, and whether its procedures comply with applicable law.

If those answers depend entirely on who happens to be in the room, the municipality has a vulnerability worth addressing.

And that vulnerability may have existed long before anyone noticed it.

Good Government Requires More Than Good Intentions

One of the difficult realities of municipal leadership is that good intentions do not eliminate legal exposure.

A public official may act with the sincere belief that a longstanding procedure serves residents well. A department may continue using an established process because it has consistently produced acceptable results.

But the law does not necessarily measure a decision by how familiar the process feels or how reasonable the participants believed themselves to be.

Authority matters.

Procedure matters.

Documentation matters.

In Illinois municipal governance, these considerations are especially important because the legal framework governing local action depends on several factors, including statutory requirements, the municipality’s home rule status, and the nature of the decision being made.

A practice that is permissible in one context may require different authority or procedures in another.

That is why municipal legal compliance cannot be reduced to checking whether something has been done before.

Past practice may offer useful context. It does not automatically establish present legal authority.

Vasselli’s experience advising municipalities on governance, contracts, land use, and regulatory matters reflects the importance of examining decisions from both perspectives: what the law requires and how the municipality actually operates.

A legally sound recommendation must account for the practical realities of implementation.

An administrative process that is technically compliant but impossible for staff to follow consistently is unlikely to serve a community well.

Likewise, a procedure that appears efficient but lacks the necessary legal foundation can create problems far greater than the time it saves.

Strong municipal policies and procedures need both.

The legal framework must be sound.

The process must work.

And the people responsible for carrying it out must understand their roles.

The Quiet Erosion of Public Trust

Residents rarely see the internal systems that support local government.

They see the results.

They notice when a permit takes longer than expected. When one business appears to receive different treatment from another. When a decision seems inconsistent with what happened six months earlier.

They notice when nobody can provide a clear explanation.

These situations do not always arise from misconduct or deliberate favoritism. Sometimes, they are the predictable result of procedures that have developed informally over many years.

Different employees interpret the same rule differently.

A department relies on an unwritten exception.

An approval is granted without a clear record of the reasoning behind it.

Over time, those inconsistencies can undermine confidence in the institution itself.

Public trust depends partly on outcomes, but it also depends on whether residents believe the process is fair, understandable, and consistently applied.

That makes documentation more than an administrative obligation.

It is a form of accountability.

Clear records allow municipalities to explain their decisions. Defined responsibilities reduce confusion. Consistent procedures help residents and businesses understand what to expect.

And when disagreements arise, those same safeguards give public officials a stronger foundation for responding.

Trust is difficult to measure in a spreadsheet.

Its absence, however, can become apparent very quickly.

Knowing What to Preserve

Modernization is often associated with new technology, new software, or large-scale organizational changes.

But meaningful local government modernization can begin with something much simpler.

A review of what already exists.

Which ordinances remain appropriate?

Which contracts need updated provisions?

Where have informal practices replaced documented procedures?

Are responsibilities clearly assigned, particularly when multiple departments participate in the same decision?

Do current policies reflect the municipality’s actual operations?

These are not questions that require a community to abandon its traditions or reinvent its government.

They require attention.

A municipality might discover that most of its established practices are working exactly as intended. That is a valuable finding. It confirms that continuity is supported by deliberate judgment rather than assumption.

Other reviews may reveal gaps that can be addressed through revised language, clearer delegation of authority, improved recordkeeping, or better coordination between departments.

The objective is not constant change.

It is knowing the difference between a practice worth preserving and one that needs reconsideration.

That distinction also calls for restraint. Municipalities operate with limited staff time, competing priorities, and responsibilities that cannot simply be suspended while procedures are reviewed.

A practical approach begins by identifying areas where outdated practices could create the greatest legal, financial, or operational consequences.

Contracts involving significant obligations deserve attention. So do ordinances affecting property rights, recurring administrative approvals, procurement procedures, and responsibilities shared across departments.

The review should be purposeful, proportionate, and connected to the municipality’s actual needs.

There is little value in creating a more elaborate system simply to demonstrate that something has changed.

Good governance is not measured by the number of new policies adopted.

It is measured by whether those policies help government function responsibly.

Leadership Means Questioning What Has Become Comfortable

For municipal leaders, questioning an established practice can be uncomfortable.

The people who developed it may have served the community well. The process may have survived several administrations. Staff may understandably resist changing a system they know how to operate.

Those concerns deserve respect.

Institutional knowledge is one of local government’s most valuable resources. Experienced employees often understand why certain procedures exist, which problems they were designed to solve, and what practical challenges a proposed change might create.

That knowledge should be part of the review.

But respect for experience should not become reluctance to ask difficult questions.

The strongest approach brings legal counsel, administrators, department leaders, and elected officials into a shared understanding of what the municipality is trying to accomplish.

Legal counsel can help determine whether a practice remains consistent with current requirements and whether the municipality has properly established the authority to act.

Administrators and department heads can explain how the procedure works in practice.

Elected leaders can evaluate whether it continues to serve the community’s priorities.

Together, those perspectives make it possible to preserve what works and correct what does not.

This is where an experienced municipal attorney provides value beyond responding to an immediate dispute. By identifying weaknesses before they become controversies, legal counsel can help local governments make decisions with greater clarity and confidence.

For Vasselli, whose practice encompasses municipal operations, contracts, zoning, and regulatory compliance, the work sits at the intersection of legal judgment and practical governance.

The question is not simply whether a municipality can continue doing something.

It is whether continuing that practice remains the right decision for the community.

The Responsibility to Leave Government Stronger

Every generation of municipal leaders inherits decisions made by the people who came before it.

Some of those decisions create lasting benefits. Others require adjustment as laws, communities, and expectations change.

That is the nature of local government.

A procedure adopted twenty years ago may have been entirely appropriate for the municipality that existed then. The responsibility of today’s leadership is to determine whether it remains appropriate for the municipality that exists now.

There is no disrespect in that examination.

In fact, it reflects the same sense of responsibility that should have guided the original decision: serving the community as effectively as possible with the information and resources available.

Good leadership does not demand that every inherited practice be replaced.

It demands that important practices be understood.

That their legal foundations remain sound.

That their consequences are considered.

And that the next generation of officials inherits a government capable of meeting the challenges ahead.

Because the most enduring municipal institutions are not necessarily the ones that resist change.

They are the ones that understand what deserves to endure.

“We’ve always done it this way” can explain how a municipality arrived at a particular practice.

It should never be the only reason that practice continues.

  • Ricardo Tomaz is VP of Finance & Operations at Ztudium, the 4IR technology company behind Businessabc, Citiesabc, and IntelligentHQ. He owns the group's finance and operations function, spanning financial strategy, budgeting, reporting, and multi-entity operations, and works directly with leadership to align commercial goals with data-driven insight.

    Working at the core of a technology group operating across AI and blockchain, Ricardo writes on the practical intersection of finance and emerging technology: how automation and digital transformation are reshaping business operations, what data-driven decision-making looks like in practice, and the questions of governance and ethics that come with AI-led systems.

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