Weis Markets is set to revolutionize its in-store operations by implementing VoCoVo’s advanced wireless communication technology across all its locations. This strategic move aims to significantly boost team collaboration, improve operational efficiency, and elevate the overall customer experience through seamless, real-time communication.
Key Takeaways
- Weis Markets is deploying VoCoVo’s Series 5 Pro Headsets, call points, and keypads.
- The technology enables instant, real-time communication among store associates.
- The goal is to enhance customer service, operational efficiency, and team collaboration.
Transforming the In-Store Experience
Following a successful pilot program, Weis Markets will equip its employees across Pennsylvania, Maryland, Delaware, New Jersey, New York, West Virginia, and Virginia with VoCoVo’s cutting-edge voice communication system. This deployment includes VoCoVo’s Series 5 Pro Headsets, along with call points and keypads strategically placed throughout the stores. These tools will facilitate instant connections, allowing associates to make and receive calls directly from their headsets, thereby improving responsiveness and customer service.
Boosting Collaboration and Efficiency
Greg Zeh, Weis Markets’ CIO/SVP, expressed enthusiasm for the new technology, stating, "Our store teams are looking forward to using VoCoVo’s technology, which will help them enhance customer experience. This investment helps our teams collaborate in real time, which makes our stores more efficient, connected, and responsive to customer needs."
The system is designed to streamline communication at various points within the store, including service counters and registers, through the use of call points and keypads. This ensures that staff can quickly address customer inquiries and operational needs without delay.
A Partnership for Operational Excellence
Martin Smethurst, Chief Customer Officer at VoCoVo, highlighted the alignment between the two companies’ goals. "We’re thrilled to support Weis Markets’ mission of operational excellence and superior customer service," Smethurst commented. "Our technology is designed to empower frontline teams with instant, seamless communication, and we’re proud to help Weis create smarter, safer, and more connected stores across the region."
This partnership underscores Weis Markets’ commitment to leveraging advanced technology to refine its operations and deliver exceptional service to its customers. VoCoVo, a recognized leader in retail team communication solutions, recently received a 2025 Impact Award from Progressive Grocer for its contributions to workplace development and employee support.
Weis Markets, founded in 1912, operates approximately 200 stores across seven states and employs over 23,000 associates. The company is consistently ranked among the top food retailers in North America.
Sources
- Weis Markets Adopts Advanced Voice Technology, Progressive Grocer.
- Weis Markets Transforms In-Store Experience with VoCoVo’s Advanced Voice Technology, PR Newswire.
Founder Dinis Guarda
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